CompTIA A+ IT Technician 220-602 Series: Professionalism and Communication
Product Code: l_a216 Time: 1.0 hour(s) CEUs: Available

Summary:
This course addresses good communication skills, including listening, tact, and discretion, when communicating with customers and colleagues. It also covers job-related professional behavior, including notation of privacy, confidentiality, and respect for the customer and customer's property.

Objectives:

  • Recognize good communication skills, including listening, tact, and discretion, when communicating with customers and colleagues
  • Recognize job-related professional behavior, including notation of privacy, confidentiality, and respect for the customer and customer's property


Topics:

  • Professionalism and Communication

Technical Requirements:
P500+ Processor, 128MB of RAM; Windows 2000, 2003, XP, Minimum screen resolution 800x600, Internet Explorer 5.5 or higher; Windows Media Player 9.0 or higher; Flash 8.0 or higher; 56K minimum connection; broadband (256 kpbs or higher) connection recommended; Javascript, DHTML and cookies enabled; Sound card with speakers or headphones strongly recommended.

Copyright Information:

Trademark Information:
Product names mentioned in this catalog may be trademarks/servicemarks or registered trademarks/servicemarks of their respective companies and are hereby acknowledged. All product names that are known to be trademarks or service marks have been appropriately capitalized. Use of a name in this catalog is for identification purposes only, and should not be regarded as affecting the validity of any trademark or service mark, or as suggesting any affiliation between MindLeaders, Inc. and the trademark/servicemark proprietor.

Terms of Use:

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