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In-Company Portfolio (Snap Shot)

We have developed thousands of programmes over the years – many of them covering similar subjects but tailored to different client needs and combining different learning methods. To give an idea of the subjects we are often asked to deliver, see below:

Managment & Leadership

Appraisal Interviewing Assertiveness Balanced Scorecard Behavioural Management Budgeting & Budgetary Control Bullying & Harassment in the Workplace Business Planning Business Writing Chairing Meetings Change Management Coaching for Performance Communicating for Results Competence Based Recruitment Constructive Feedback Creating High Performance Teams Customer Relationship Management Dealing with Difficult People Delegation & Empowerment Discipline & Grievance Diversity Effective Purchasing Emotional Intelligence Employment Law Equal Opportunities Facilitation Skills Finance for Non-Financial Managers Getting the Best out of your Staff Health & Safety Awareness for Managers Influencing Skills Instructional Techniques		Interpersonal Skills Introduction to Management Leadership for Supervisors Leadership in Action Making Effective Presentations Manager as Trainer Managing Absenteeism Managing Contract Relationships Managing Innovative Service Delivery Motivation Objective Setting One-2-One Executive Coaching Organisational Development Performance Management Planning & Control in Projects Problem Solving Project Management Public Speaking Purpose, Vision & Values Recruitment & Selection Sales Management Six Sigma Strategic Management Strategic Planning Stress Prevention Successful Selection Interviewing Talent Management Team Building Team Leader Development The First Time Supervisor Time Management & Decision Making Work Life Balance Qualifications – Levels 2, 3, 4 & 5

Sales & Marketing

Advanced Telephone Selling Appointment Making Behaviour Based Selling Bid Management Closing Skills Consultative Selling Customer Relationship Management Effective Cold Calling Effective Telephone Selling Emotionally Intelligent Sales Person Face-To-Face Selling Skills Financial Awareness for Sales People Key Account Management & Development Key Account Retention Negotiating Over The Telephone		NLP In Sales Pro-Active Telephone Selling Professional Selling Skills Proposal Writing Reactive Telephone Selling Retail Sales Sales Forecasting Sales Management Sales Presentations Selling at Board Room Level Selling at Strategic Level Social Styles Solution Based Selling Strategising Major Accounts Strategic Negotiation Targeting Strategic New Business Telemarketing Territory Management Value Based Sales

Customer Services

Communications Skills Credit Control Customer Care Customer Relationship Management Dealing with Difficult Customers Delivering Service Excellence Emotionally Intelligent Customer Services Team Interpersonal Skills Managing the Customer Services Operation		Motivating your Service Team NLP in Customer Services Professional Complaint Handling Skills Rent & Payment Arrears Soft Selling Skills for Customer Service The Customer Service Team Leader The Process of Professional Collections

Call Centre / Contact Centre

Call Centre Management Call Centre Team Leader Development Call/Contact Centre Agent Skills Competency Based Recruitment Help Desk Telephone Skills Induction Programme Design & Delivery Live Call Coaching Man Power Planning & Scheduling		Managing the Customer Services Operation Motivating your Service Team NLP in Customer Services Professional Complaint Handling Skills Soft Selling Skills for Customer Service The Customer Service Team Leader The Process of Professional Collections

Finance & Debt Recovery

Bookkeeping Budgeting & Budgetary Control Credit Control Finance for Non-Financial Managers Financial Awareness for Sales People Financial for the Personal Assistant & Administration Personnel		Making your Business Perform – an Analytical Approach Reducing Financial Risk In Business Removing the Fear & Mystery From Numbers Strategic Business Planning Working with Accounts Payable Anti Money Laundering

Personal Development

Assertiveness Communication Skills Consultancy Skills Decision Making Emotional Intelligence Influencing Skills Interpersonal Skills		Presentation Skills Problem Solving Project Management Stress Prevention Time Management Train the Trainer Written Communication

HR & Training

Age Discrimination Appraisal Interviewing Back to Work Interviews Balanced Scorecard Behaviour Based Interviewing Bullying & Harassment in the Workplace Competence Based Recruitment Competency Frameworks		Discipline & Grievance Diversity Email Etiquette Employment Law Equal Opportunities Facilitation Skills Managing Absenteeism Performance Management Successful Selection Interviewing Training Needs Analysis