Objectives
Merging workshop and individual objectives
Identifying current coaching opportunities and challenges
The Purpose and Benefits of Coaching
How coaching fits into leadership activities and performance
management processes
The difference between instruction, coaching and mentoring
The benefits of coaching
Good coaching practice
Coaching in support of delegation
The predictable consequences of not coaching
Planning and Preparation
Coaching and the directing – supporting continuum
Uses for coaching – directional and non-directional
Coaching – definition, benefits and a working model
Coaching model for behavioural issues and dealing with blockages
Creating a coaching environment
Identifying and agreeing the goals for coaching
Selecting the right coaching model for you and your coachee
Setting boundaries, meeting objectives and exceeding expectations
The Skills of Coaching
Processes and Psychological Criteria
Good Coaching Practice
Questioning skills – open/closed, multi level and
precision
Finding the best questions
Listening – barriers, levels of listening, developing
listening skill
Listening at many levels – content and language
The role of praise and recognition
Language and Behaviour Techniques
The importance of Approachability and Credibility
Current and Desired ‘states’
Using outcome techniques
Motivation and Working Traits
Listening for the key triggers
Bridging the Current and Desired states using the coachees
language
Skills of Communication
Getting your message across – the complete message
Gaining trust
Balancing empathy and objectivity
Effective questioning
Active listening
Objection Handling
Dealing with difficult people
Barriers to change, to being ‘coached’ and to
listening - and how to overcome
Techniques for gaining commitment and getting ownership
Performance Monitoring and Enhancement
Monitoring the coaching process and measuring results
Evaluating success
Identifying key areas for further improvement
Types of Coaching and applications
Performance coaching
Task development coaching
Problem solving coaching (state management)
Practical Exercises
Delegate skills will be improved with use and practice.
In order to facilitate this, case studies, practical exercise
and role-play will feature regularly throughout the two
days
Personal Development Plan
Delegates prepare their own action plans for continued development
