Introductions and objectives:
what participants want from the workshop
What is Emotional Intelligence
the difference between IQ and EQ
our other 'intelligences'
the power of our emotions
how our emotions affect how we think, feel, act and relate
to others
The business case for Emotional Intelligence
developing and your keeping competitive advantage
How to inspire and motivate others
intuition, empathy and understanding what is not being said
reading the clues and signals of others
emotional triggers and working through resistance
building effective teams and relations with others
Dealing with difficult emotions
understanding emotional reactions to achieve the best outcome
working constructively with conflict
Individual EQ mapping to identify strengths and areas
for improvement
knowing your emotional blind spots
building self awareness and flexibility to achieve results
intuition, empathy and understanding what is not being said
individually, in teams and in groups
developing your creativity
having a more open and flexible approach to change
Personal Action Plan
your opportunity to plan how you will use what you have
learned to achieve the results you want.
