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For the more experienced manager and those who have attended Management Skills One and wish to build on their solid foundation in professional management skills. Offering an inspirational refresher, this workshop provides a more in-depth look at the issues of management and addresses some of the barriers to success and how to overcome them.

Understand the value of staff development through Coaching

Coach and Counsel staff in a flexible and constructive way

Understand the development stages of a team and be able to recognise what stage their respective teams have reached

Understand the differences in the various personality and behavioural style of their staff and be able to modify their own behaviour accordingly

Recognise the value of creating a vision statement for their own department in order to provide their staff with motivational excitement and a sense of purpose

Guidance and Instruction
coaching and counselling - a way of life
practical experience - in which we explore situations and role-play them to a satisfactory conclusion

Developing a personal action plan with your staff
short and long term development
identifying training needs
making development an anticipated discipline

Handling Problems
problem analysis [recognising the true problem and not the perceived one]
can the team solve the issue without me?
succession planning [who looks after the shop when I am away?]

Team Building
the differences between a team and a group
principles of team development
phases of development
strategies of development
team member types
team swot analysis

Developing Purpose and Vision
departmental vision - what it means to your team
understanding purpose - the feel good factor

Planning for success
understanding that planning is key to achievement of business objectives
a model to define the value and non-value of key actions in a plan

Assertiveness
leaving no room for misunderstanding
ensuring a balance of styles

Character Styles
recognising your own style
understanding the differences in the perceived behaviour of your staff
adjustment of style to accommodate

Personal Action Plan
as with our Management Skills One workshop we expect the delegates to decide and share their key issues arising from the workshop and the actions they will take on their return to the workplace