Introduction
Personal Objectives
Management Style
deciding on which is appropriate and when
recognising the value of staff and their ability to input
ideas
staff as an asset? can we actually place a value on them?
The Importance of Strategic Planning
how to encourage creative thinking amongst the workforce
receiving creativity in a positive way
looking for innovation and implementing change
addressing the fear of change
Techniques of Problem Solving
learning to define problems
encouraging the team to think laterally
the value and method behind a SWOT Analysis
prioritising the outcome for the best effect
Sharing Responsibility
communicating effectively at all levels
understanding and breaking down natural barriers between
executive and non-executive staff
how and when to delegate and empower
Managing Change
understanding the emotions of staff when change takes place
and keeping them motivated
recognising where we are now and the magnitude of the change
managing a climate of change from executive level through
to customer facing staff
The 'Executive Team'
agreeing a team purpose
creating and agreeing organisational values
recognising the value of both departmental and corporate
'Vision'
Succession Planning
coaching for succession
heart or head? how much can we objectively control and how
much relies on our feelings and intuition
trusting the candidate. Starting the process towards empowerment
