Performance Management and the link to Business
Plan and Appraisals
Structuring communication flow from the top down
What makes performance management successful and why do
such systems often fail
Creating and maintaining a positive performance culture
Steps and Processes to enable performance management
Reducing fear and blame to allow performance management
a chance
Aligning all performance management activities to business
needs
Measuring Performance
Quantifying Performance Standards, Objectives and Targets
- SMART
Defining and Communicating Behavioural objectives and competencies
Reasons for Poor Performance
Examining circumstances in which performance suffers
Identifying signs of performance dips
Identifying Skill and Knowledge Gaps
Using the GROW coaching technique to move performance forward
Creating positive feedback cycles
Overcoming Management reluctance to manage performance
Ensuring the use of positive techniques
The consequences of not addressing performance issues
Performance review interviews
Developing an investigative approach to performance appraisal
interviews
Increasing collaborative techniques
Delivering a powerful message
Active Listening
Avoiding assumptions
Focusing on the future – not the past
Correcting Performance
Giving corrective and reinforcing feedback
Uses of behavioural Objectives and competencies
Setting SMARTER Objectives
Coaching for Success
Applying Coaching Techniques to raise standards
Developing skills and talents for now and the future
Action Plans
Continuing your professional development back in the workplace
Being a performance management role-model to other managers
and supervisors
